Let’s Get You Moving

CRM – Route Root cause query analysis, resolution and reporting to client teams, internal stakeholders and management.

PROBLEM PARCEL MANAGEMENT – reporting and resolution.

REPORTING – monthly/weekly reporting on query stats and continuous improvement initiatives. 

SLA PERFORMANCE – drive SLA lead-time targets with warehouse and courier and report exceptions to all stakeholders internal and external. 

COLLECTIONS AND REFUNDS – coordinate, execute and report on refunds/collections.

COURIER CLAIMS – collect evidence, log claims and drive completion and resolution with distribution teams and couriers.